• Signage, lighting, noise
• Ergonomics
• Managing patient waiting
• Private areas
• Supervised consumption
• Counselling rooms
• Access to terminals
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• Separate delivery area
• Room to unpack and check against delivery note
• Transport to dispensary
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• Use of drawer systems
• Benefit of shelf dividers
• Medicines storage A–Z by generic name
• Refrigerated medicines - two fridges
• Controlled drugs
• Waste and returned medicines
• Sharps
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